We’re a team of many faces that make up one family

KnowledgeHound is a diverse group of developers, designers, scientists, managers, wordsmiths, cooks, bikers, dancers, travelers, hunters, foodies and musicians. Most importanly however, we’re all talented and supportive people. The opportunities that exist at KnowledgeHound are unique. Growing the business and crafting an amazing product for our users is an experience you help mold every day.

We support, encourage and challenge each other in a safe, rewarding environement. Emphasis on personal development is at the core of oue culture.

View Openings

Stay Healthy

Your physical and emotional wellness is important to you, and also to us. We offer health, dental, vision, life and disability plans from top providers.

Stay Inspired at Work

Your office space should feel good. Whether you prefer working from your office at home or in our open, modern, dog friendly loft space in the West Loop of Chicago. The choice is yours, as long as you feel comfortable and inspired.

Balance Your Life

Work life balance is important to us. We encourage our team to take the time they need away from work to recharge, rest and explore – whether that is a new hobby or a new travel destination. That’s why we offer our team unlimited PTO.

Continue to Grow

Our culture encourages everyone to learn new skills, attend events or master a hobby. We support each other to be better and happier.

Have the Best Tools

To do great work you should have the best tools. New employees are given a new computer and software set to ensure success.

Plan for the Future

When your work life is over, be ready. KnowledgeHound offers a 401(k) plan so you can start or continue investing in your future.

Current Job
Openings

Enterprise Account Executive

Our Story

We exist to help the world better understand people through data. Our mission is to transform how data is used to discover new insights and empower human driven decisions.

KnowledgeHound is changing the game as to how companies ingest, save and recycle their market research. We work in the market research industry which is full of antiquated tools that make it difficult to access and use important data. Our aim is to use modern technology along with wide range of relevant data to make it easy to research market behavior and to provide valuable insights for our customers.

We are just over 4 years old and have a working product with paying customers and a steady revenue stream. P&G, Google, and Whirlpool are just some of our Fortune 500 clients with many more to come.

Our team, located in Chicago, is small yet mighty. This gives you a unique opportunity to make an immediate impact and to get involved and influence all aspects of the business. If you don’t shy away from tough, but rewarding, challenges – let’s chat!

The Role

As an Enterprise Account Executive, you will lead all sales efforts within a defined territory, from A to Z. This includes prospect identification, lead generation, sales calls, and managing the sales cycle (discovery through contract negotiation and deal closure). The Enterprise Account Executive is expected to meet sales goals that have been established by the Chief Revenue Officer while delivering the highest standard of integrity, quality, and human kindness to our clients and your colleagues.

Your day to day will be made up of…

  • Generating new opportunities through traditional outbound and inbound efforts as well as attending conferences throughout the year
  • Make sales presentations to prospects at all levels of Fortune 1,000 companies. You’ll tell strong stories to back-up product uses, benefits, competitive advantages and business terms.
  • Managing a long and complex sales cycle that often includes developing relationships across several levels and/or divisions within an organization
  • Structuring, negotiating and closing complex transactions
  • Maintain a real-time understanding of the competitive landscape to assist in figuring out win-based proposals and pricing

You’re qualified if: 

  • You have 5+ years experience selling software or market research services
  • You’ve managed complex sales and purchasing processes with large, Fortune 1000 companies
  • You’re about your craft and spend time during the week thinking about your sales strategy and refining your process
  • You’re insanely positive – can you find small wins each day?
  • You are a self-starter – we’re an emerging technology company growing at a fast rate and that means not everything is handed to you. Can you start without all of the pieces being put in place?
  • You have a history of consistently exceeding quotas

KnowledgeHound is an Equal Opportunity, Affirmative Action employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability or protected veteran status. This position requires US Citizenship.

APPLY FOR THIS JOB

Director of Key Accounts

Our Story

We exist to unlock the enormous potential trapped inside every organization’s customer data. To do this, we’ve built the world’s first search driven analytics platform for customer research.

KnowledgeHound is changing the game as to how companies explore and visualize answers from their customer research. Our platform allows teams to search across any survey question they’ve ever asked to instantly uncover answers that can inform critical business decisions. We are just over 8 years old and have already built a profitable enterprise software company that serves many of the world’s Fortune 500 including P&G, Google, Twitter and NBCU.

Located in Chicago’s vibrant Fulton Market neighborhood, our small yet mighty team is growing and looking for individuals wanting to make an immediate impact while influencing all aspects of the business. If you don’t shy away from tough but rewarding challenges – let’s chat!

The Role

KnowledgeHound is looking to hire a polished sales professional dedicated to the success and growth of our key clients. This role plays a critical function by uncovering key business strategies of clients, suggesting and leading activities that enable our solutions to deliver against these objectives, and ultimately renewing and upselling our client base. The Director of Key Accounts will lead their clients through the 4 phases of a client lifecycle: activation, awareness, adoption, and advocacy, and build solid client relationships that propel our business forward. Strong networking, product enablement, client servicing, relationship management, and well honed sales skills are required.

The person in this role will wear three hats and will adapt to the needs of their clients and our partners as required.

1. Thought leader. As an intellectually curious executive, they enjoy hearing challenges from senior executives, questioning to understand the big picture, and fitting the technology capabilities of KnowledgeHound to those challenges. Creative thinking, continuous learning, and persuasiveness are key characteristics for an individual in this role.

2. Collaborator. Working across clients and partners, as well as internally at KnowledgeHound is critical to the success of the Knowledgehound platform. Being customer-obsessed is a must in order to drive adoption and renewal across the customer base. Critical to success is continually asking questions to better understand our clients and translating that into actionable activities to drive through the subscription and establish long lasting relationships.

3. Target Obsessed Sales Professional. It is important to not only achieve but also take personal accountability to exceed sales targets, all while looking to gain traction across and within clients. The ability to close deals by building consensus internally and externally while continuing to drive urgency via tangible next steps is vital.

This Role Requires

•  Understanding of the survey market research landscape across industry types

• Understanding of Client Organizations and Client Company Strategies

• Exceptional Relationship building skills, creating a deeper network inside client organizations with consistent and proactive dialogue across multiple decision-makers.

• Ability to map, network, and penetrate a client’s organizational structure as well as understand key business processes to retain clients and generate new revenue streams

• Challenging clients to constructively broaden their perspective.

• Diligence to Sales Processes and Account Planning

• Responsibility of an annual upsell target as well as securing contract renewals.

• Assisting with urgent projects but also building consistent, structured, and predictable points of engagement.

• Expanding our contacts beyond existing sources, developing tailored value propositions for various areas and individuals within an organization

• Presenting a benefit-led approach to engagement and basis for continued relationship building

• Negotiating and closing sales across multiple client types and decision-makers

• Product Marketing expertise with a benefit led approach to help drive our ABM strategy

Qualifications include:

• Past experience in the market research or insights space

• Proven excellence in current role, goal-oriented, and consistently at or over target

• 5yrs+ of consultative sales experience, bachelors required

• Confidence and experience in navigating C-Suite conversations and negotiations

• Account management and business development expertise

• Solution and value selling acumen

• Well-honed organization and time management skills – able to manage numerous contacts including scheduling, follow up, and frequent points of interaction to maximize account potential

• Strong communication, negotiation, presentation and diplomacy skills

• Willingness and ability to travel…if we are ever able to do so again (~25%)

• Account Based Marketing experience a major plus

Culture is critical for working in a productive and healthy environment.  If you share our core values, you could be a great fit for the company.

Customer obsessed

Our customers are more than just a sales figure. We value those who treat our customers like the dynamic, wonderful people they are and obsess over every interaction we have with them.

Own it

At KnowledgeHound, ownership goes beyond your specific role or title. We value those who exhibit the willingness, autonomy, and discipline to pick up a problem and courageously tackle it head-on.

Live passionately

We are a company of individuals who want to take advantage of all that life has to offer. We value people who dare to do more than collect a paycheck, who bring their life experiences to the table, and who know how to stay balanced to maximize productivity at work and at home.

Team first

We always approach our successes and failures as a team. We value those who remain humble and respectful for other people and exhibit a willingness to put the team above their own self-interest.

Create, innovate, disrupt

As a company that is on a mission to change the way people think about data, we value those who push themselves to approach challenges creatively. We want disruptors and innovators that aren’t afraid to challenge the status quo.

Biased to action

We value those who don’t give in to “analysis paralysis” and who focus on moving and delivering fast. We are not afraid to fail, and we put pragmatism ahead of unneeded formality.

Be extraordinary

Going above and beyond is a normal way of life for us at KnowledgeHound. We value people who always strive to amaze colleagues and customers by delivering above and beyond expectations, who continuously seek to get better at everything they do, and who exhibit integrity in all their endeavors.

KnowledgeHound is an Equal Opportunity, Affirmative Action employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability or protected veteran status. This position requires US Citizenship.

APPLY FOR THIS JOB

Product Designer

Who we are

KnowledgeHound was one of the first SaaS platforms to solve major pain points for the market research and insights industry. Today we’re changing the game for how companies discover answers and surface hidden insights from their customer survey data. As the first and only search-driven analytics platform for market research, companies like Google, Twitter, and Procter & Gamble rely on us to unlock the enormous potential trapped inside their customer data.‍

Why this opportunity is exciting

As a Product Designer at KnowledgeHound, you’ll work every day with a cross functional team that feels more like a family on a mission to solve complex problems. Product Designers don’t just throw comps over a fence here. We work closely with Engineers, Customer Support, and Sales to inspire our work. That said, as a Product Designer you thrive on understanding people. As a result you seek to understand their routines, habits, motivations and the jobs they’re trying to accomplish. The insights you discover are your ammo to designing solutions and those solutions are one way you inspire everyone around you with what is possible.

The Product Designer will report to the VP of Product & Design. Success as a Product Designer is defined by helping the team achieve key results and improving the quality of the user experience including ease of use, consistency, and elegance.

The impact you will have

  • Working with our VP of Product & Design you will define, lead and shape the future of our design system and the application’s user interface.
  • Design revolutionary experiences that will change how enterprises discover, consume, and create consumer insights.
  • Inspire customers and teammates with your visual storytelling and prototyping abilities.
  • Grow our team’s knowledge and empathy of the customer by engaging regularly with users.
  • Distill complex problems into elegant solutions.
  • Your work will directly impact key business success measures.

Minimum qualifications

  • A minimum of 3 years in a professional web/product design role.
  • You are comfortable leading user research.
  • Proven ability to leverage usage data, business data, and customer insights to communicate findings to a cross-functional team.
  • Excellent communication and organizational skills.
  • Comfortable working throughout all phases of the design process from research to deployment.
  • Ability to build out user flows and prototypes of new product features.
  • Comfortable working with Figma.
  • Please include a link to your online portfolio.

What happens next

We review and treat all applications the same. We like to move fairly quickly for those who best match the role. Interviewing consists of a 30min phone screen with the hiring manager, a 1hr portfolio review with the Head of Product, a 30min resume review with the Head of Product, and four 30min interviews with individuals from our team. If things align we make you an offer!

We welcome your questions at any time during the process and will promptly answer them. We strive to be open and transparent throughout the process to ensure KnowledgeHound is a place where you will feel empowered and find great success and growth.

KnowledgeHound is an Equal Opportunity, Affirmative Action employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability or protected veteran status. This position requires US Citizenship.

APPLY FOR THIS JOB

Client Success Manager

At KnowledgeHound, our customers come first. Their voice and feedback fuel our every decision about how we build and market our product. The Client Success Team serves as both the front-line for these decision-making processes, and as the quarterbacks for our customers’ needs. Your job will be to maintain and increase the retention rate of our customers by understanding their objectives and creating customized adoption plans around them. You will step into each of our customers’ organizations’ day-to-day to see how KnowledgeHound can bring value to various teams therein.

Key Responsibilities:

Maintain and increase KnowledgeHound’s retention rates:

With KnowledgHound clients:

Understand and execute against client business objectives, showcasing the value of KnowledgeHound solutions at every interaction. Interactions may include:

  • Creating custom onboarding, training, and engagement plans for new customers
  • Understand customers’ market research landscape and reporting methods 
  • Work with clients’ research vendors to centralize research projects
  • Helping build dashboards using customers’ research data 
  • Providing fast and thorough support for users
  • Providing thorough breakdowns of usage and adoption for clients
  • Capturing success moments to relay back to stakeholders
  • Building champion users across the customer base
  • Identifying potential expansion opportunities for Account Management partners

The CSM will partner with the Account Managers to ensure there is a plan in place with each client by conducting regular check-in calls for tactical items and performing business reviews for alignment of objectives and outcomes.

Simultaneously manage multiple clients who are at different points on the account lifecycle.

Maintain a deep understanding of the KnowledgeHound software and how its usage can provide value to clients from a variety of sectors, verticals and departments.

APPLY FOR THIS JOB

Data Quality Project Manager

Our Story

We exist to unlock the enormous potential trapped inside every organization’s customer data. Our mission is to transform how data is used to discover new insights and empower human-driven decisions.

KnowledgeHound is changing the game as to how companies ingest, save and recycle their market research. We work in the market research industry which is full of antiquated tools that make it difficult to access and use important data. Our aim is to use modern technology along with a wide range of relevant data to make it easy to research market behavior and to provide valuable insights for our customers.

We are just over 7 years old and have a beautiful product with a steady revenue stream. P&G, PepsiCo, and Whirlpool are just some of our Fortune 500 clients with many more to come.

Our small yet mighty team is located in the Fulton Market neighborhood of Chicago. This gives you a unique opportunity to make an immediate impact and to get involved and influence all aspects of the business. If you don’t shy away from tough, but rewarding, challenges – let’s chat!

KnowledgeHound is looking for a Data Quality Project Manager who will be tasked with handling our client’s market research data. Everything from extensive data sets to in-depth reports will be handled by our Implementation team. This means they oversee QCing and loading data sets for our clients to use our platform effectively. They will report directly to the Senior Manager of Business Operations and work closely with the Customer Success team in order to drive data projects forward as efficiently as possible. It’s key that you are well organized, pay extreme attention to detail, and enjoy the process of creative problem-solving. If you are an analytically minded person with sharp attention to detail, then we encourage you to apply! 

Depending on the day, you will:

  • Assist client success team in collecting historical study documents during the onboarding process.
  • Coordinate with client success team, clients and their vendors to develop a process for study collection on an ongoing basis.
  • Collaborate with vendors to complete and QA data processing projects.
  • Review and load client data files to ensure usability within the platform.
  • Monitor progress of data processing team and identify areas for improvement/opportunities for efficiencies.
  • Proactively anticipate roadblocks and communicate accordingly to clients and multi-functional teams.

You’re qualified if:

  • You have 2+ years of data processing and analysis (ideally with a market research vendor) or similar experience, along with project management.
  • You are proficient with SPSS.
  • You have a general understanding of market research design (survey development, sampling, weighting).
  • You have excellent interpersonal skills with the ability to communicate with clients and work collaboratively cross-functionally.
  • You pay strong attention to detail, enjoy creative thinking and investigating possible solutions to problems.
  • You demonstrate excellent time management skills and ability to shift priorities based on the needs of the client/team.
  • Aligned with our values
  • Preferred skills, but not necessary:
    • Familiarity with Box and Google Drive
    • Proficiency in project management platforms, such as Trello or Asana
    • Familiarity with additional data collection software (Survey Reporter, JMP, etc.)

Our values

Customer obsessed

Our customers are more than just a sales figure. We value those who treat our customers like the dynamic, wonderful people they are and obsess over every interaction we have with them.

Own it

At KnowledgeHound, ownership goes beyond your specific role or title. We value those who exhibit the willingness, autonomy, and discipline to pick up a problem and courageously tackle it head on.

Live passionately

We are a company of individuals who want to take advantage of all that life has to offer. We value people who dare to do more than collect a paycheck, who bring their life experiences to the table, and who know how to stay balanced to maximize productivity at work and at home over the long term.

Team first

We always approach our success and failures as a team. We value those who remain humble and respectful for other people and exhibit a willingness to put the team above their own self interest.

Create, innovate, disrupt

As a company that is on a mission to change the way people think about data, we value those who push themselves to approach challenges creatively. We want disruptors and innovators that aren’t afraid to challenge the status-quo.

Biased to action 

We value those who don’t give in to “analysis paralysis” and who focus on moving and delivering fast. We are not afraid to fail and we put pragmatism ahead of unneeded formality.

Be extraordinary

Going above and beyond is a normal way of life for us at KnowledgeHound. We value people who always strive to amaze colleagues and customers by delivering above and beyond expectations, who continuously seek to get better at everything they do, and who exhibit integrity in all their endeavors.

APPLY FOR THIS JOB



Finding the right survey data analysis solution shouldn't be hard

We can help make your survey data analysis process quick and easy. Complete the form and we will be in touch with you shortly.