Client Success Manager

Chicago, IL

Our Story

We exist to help companies unlock the enormous potential trapped inside their customer data. The way we do this is through an intelligent software platform that instantly uncovers powerful insights, meaningful connections, and hidden trends buried inside their customer research data.
We are looking for a Customer Success Manager who values building relationships and can act as a trusted advisor and subject matter expert to our customers - highly innovative, large, complex organizations like P&G, Google, and Whirlpool. You will ultimately be responsible for engaging with customers post-sales, driving client adoption and satisfaction, and ensuring high retention.

Depending on the day, you will be:

You’re qualified if:

And last but not least, some of the benefits we provide:

Our values

Customer obsessed
Our customers are more than just a sales figure. We value those who treat our customers like the dynamic, wonderful people they are and obsess over every interaction we have with them.

Own it
At KnowledgeHound, ownership goes beyond your specific role or title. We value those who exhibit the willingness, autonomy, and discipline to pick up a problem and courageously tackle it head on.

Live passionately
We are a company of individuals who want to take advantage of all that life has to offer. We value people who dare to do more than collect a paycheck, who bring their life experiences to the table, and who know how to stay balanced to maximize productivity at work and at home over the long term.

Team first
We always approach our success and failures as a team. We value those who remain humble and respectful for other people and exhibit a willingness to put the team above their own self interest.

Create, innovate, disrupt
As a company that is on a mission to change the way people think about data, we value those who push themselves to approach challenges creatively. We want disruptors and innovators that aren’t afraid to challenge the status-quo.

Biased to action
We value those who don’t give in to "analysis paralysis" and who focus on moving and delivering fast. We are not afraid to fail and we put pragmatism ahead of unneeded formality.

Be extraordinary

Going above and beyond is a normal way of life for us at KnowledgeHound. We value people who always strive to amaze colleagues and customers by delivering above and beyond expectations, who continuously seek to get better at everything they do, and who exhibit integrity in all their endeavors.