Product Updates

Explore Your Open Ends with Text Analytics

January 25, 2019
Emily Coughlin

Sometimes, it's best to let our customers give us feedback in their own words.

How are you feeling today? Why did you have a bad experience? What's your favorite thing about our product? The answers to these questions can be extremely powerful when captured in an open ended survey question.

That's why we're excited to announce a completely new way to explore the answers received from your open ends right inside of KnowledgeHound. With the release of our latest feature, identifying sentiment or pinpointing a specific response from any open ended question in your database can be accomplished in seconds.

With the addition of text analytics inside of KnowledgeHound, users can now put their research to work in new and unexpected ways. Here are just a few examples of what's possible:

Combine powerful charts and and customer quotes into a single story

With the use of our innovative Stories capability, you can easily add multiple charts alongside your favorite quotes to tell a story. Whether your looking to analyze the results from a single study or synthesizing across multiple studies, KnowledgeHound makes it extremely easy to build a story on the fly with your research.

Quickly identify and share key themes from any open ended survey question

When analyzing any open ended question, you can quickly filter the responses provided by your customers via a simple key word search. Have a hypothesis regarding the top themes that likely exist within the responses? Start filtering by key words and begin adding the results of different themes discovered to a Story page. Now, you'll have one common place to explore the different themes uncovered from your open ended question.

Compare the sentiment score of a filtered set of responses to overall sentiment for a given question

Our text analytics capability automatically applies a sentiment score for any open ended question. Users can then compare this overall score to the relative score associated with a filtered set of responses they've created from their own analysis. This relative score makes it easy to quickly identify whether the responses you're most interested in are more negative or positive when compared to the overall responses captured.

These are just a few of the ways KnowledgeHound can help to put your open ended survey questions to work. Drop us a line at to learn more about our latest feature.

Want to access the data behind this report for free?
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